Listing Ops Lead - Operations (Yogyakarta)

Listing Ops Lead - Operations (Yogyakarta)

Shopee

2-4 Years

Indonesia, Yogyakarta

This job is no longer accepting applications

Job Description

Job Description:

Manage day-to-day operational performance, ensuring delivery of productivity, SLA, quality, and accuracy targets
Lead Team Leaders and frontline management, ensuring consistent execution of operational processes and policies
Monitor team performance metrics and identify operational gaps, implementing action plans to improve results
Collaborate with QA, WFM, and Training/KB teams to improve agent performance and operational efficiency
Drive process adherence, case handling consistency, and workflow optimization
Escalate operational risks and coordinate resolution with key stakeholders
Consolidate operational performance insights for leadership reviews
Will be supporting the Brazilian market

Requirements:

Minimum 2-3 years of experience in contact center operations management with min. 1 year managing Team Leaders or equivalent leadership roles
Strong knowledge of operational KPIs, SLA management, and productivity frameworks
Excellent people management and performance coaching skills
Data-driven mindset with analytical capabilities
Strong process improvement and stakeholder management skills

More Info

Job Type:

Permanent Job

Industry:

Internet /E-commerce

Function:

Contact Center Operations Management

Employment Type:

Full time

About Company

Shopee

Job ID: 153044863

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Last Updated: 26-08-2026 05:55:50 PM

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Listing Ops Lead - Operations (Yogyakarta)

Shopee

2-4 yrs

Indonesia, Yogyakarta

Skills:

Performance coaching, Productivity frameworks, Analytical capabilities, Process improvement, Operational KPIs, Sla Management, Stakeholder Management