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Listing Ops Lead - Operations (Yogyakarta)

Shopee
2-4 Years
Indonesia, Yogyakarta
  • Posted 2 months ago
  • Be among the first 10 applicants

Job Description

Job Description:

  • Manage day-to-day operational performance, ensuring delivery of productivity, SLA, quality, and accuracy targets
  • Lead Team Leaders and frontline management, ensuring consistent execution of operational processes and policies
  • Monitor team performance metrics and identify operational gaps, implementing action plans to improve results
  • Collaborate with QA, WFM, and Training/KB teams to improve agent performance and operational efficiency
  • Drive process adherence, case handling consistency, and workflow optimization
  • Escalate operational risks and coordinate resolution with key stakeholders
  • Consolidate operational performance insights for leadership reviews
  • Will be supporting the Brazilian market

Requirements:

  • Minimum 2-3 years of experience in contact center operations management with min. 1 year managing Team Leaders or equivalent leadership roles
  • Strong knowledge of operational KPIs, SLA management, and productivity frameworks
  • Excellent people management and performance coaching skills
  • Data-driven mindset with analytical capabilities
  • Strong process improvement and stakeholder management skills

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Contact Center Operations Management
Employment Type:
Full time

About Company

Job ID: 148494555

Last Updated: 24-08-2026 03:45:30 PM
Homejobs in IndonesiaListing Ops Lead - Operations (Yogyakarta)

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Listing Ops Lead - Operations (Yogyakarta)

Shopee
Indonesia, Yogyakarta

Skills:

Performance coaching, Productivity frameworks, Analytical capabilities, Process improvement, Operational KPIs, Sla Management, Stakeholder Management

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