Learning & Development Manager

3-5 years
3 months ago
Job Description

Job Description

Pullman Jakarta Indonesia Thamrin CBD is a 5-star hotel for business and leisure in Thamrin CBD, Jakarta. With gym, spa, pool, event venues, executive lounge and fine dining options. Pullman Jakarta Indonesia Thamrin CBD provides 5-star hotel accommodations in Indonesia's thriving metropolis. Near the airport and within walking distance of everything that matters the most, Pullman is at the heart of the action. The National Monument, glittery shopping malls, stately embassies, convention centers, museums. Pullman puts guests in pole position for some urban exploration. Two towers for twice the fun. Designed by Wilson Associates, both are infused with pure Pullman style and a touch of Indonesian tradition. Both provide cityscapes and first-rate facilities for business and leisure travelers.

Two highly-acclaimed restaurants, a coffee shop, sushi shop and a bakery for tasty choice and convenience. A moody bar for sophisticated drinks after a day in Pullman's Business Centre. And a soothing spa to recharge batteries after an intense shopping spree.


Inspiring and engaging. As a Learning and Development Manager, you will show your leadership and interpersonal strengths to maximize the learning and develop our employees skills .

What You Will Be Doing

  • Create programs to foster teamwork and a positive work environment for all team members .
  • Educate and train leaders and employees on various topics, including performance management processes, progressive disciplinary processes, and related programs, to foster productivity and enhance performance.
  • Conduct new team member orientation by providing information on hotel or company standards, policies, procedures and team member benefit programs.
  • Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel department heads and staff.
  • Stay current on market trends and local changes that impact guest satisfaction.
  • Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.
  • Responsible for the scheduling of appropriate registration systems for all hotel training classes, to include the posting of all class information, creating program agendas, and communication to all internal audiences. Review and approve all confirmation packet materials and other communications as they relate to the above classes.
  • Prepare monthly training progress reports and communicate to management team members the previous month's accomplishments and next month's training objectives.
  • Works in association with the Director of Talent and Culture to conduct such functions as coaching, counselling and assists with other Personnel functions as required.

Work Experience

our experience and skills include:

  • Bachelor or Master Degree with 3 years of related training experience, or an equivalent combination of education and experience would be an advantage
  • Excellent communication skills.
  • Must speak fluent English
  • Great Communication Skill and Public Speaking
  • Excellent Time Management
  • Thorough knowledge of customer service,
  • Good organizational and multitasking abilities
  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Knowledge of Local Labour and Employment Regulations. Proficient in the use of Microsoft Office (Words, Excel, Outlook)
  • Problem solving, analytical, reasoning, motivating, organizational and training abilities. Good writing skills


With over 5000 properties globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.


a Heartist and work in an environment where we encourage you to bring your real

self to work, unleash your creativity and have fun.


advantage of special team member rates and experience our properties as a


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