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Learning & Development Manager | AYANA Midplaza, Jakarta

ayana hospitality
3-5 Years
Indonesia
  • Posted 20 days ago
  • Be among the first 10 applicants

Job Description

  • Training
  • Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Guidance Team for review
  • Ensure effective training programs are in place for the following:
  • New Employee Orientation
  • 30s day orientation
  • Re-certification
  • Train the Trainer
  • Customer Service Training
  • Technical job specific training (through certification of departmental standards and procedures) Supervisory Skills Training
  • Fire, Life and Safety Training
  • Selling Skills
  • Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
  • Ensure the monthly training reports are produce timely to Guidance Team & Dept Head
  • Ensure all hotel training records well maintained
  • Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
  • Design, produce and implement training program which meet specific departmental needs in conjunction with Guidance Team and Department Heads, ensuring that training session plans are structured and that training is effective
  • Attend departmental training session and give feedback for their performance
  • Familiarize yourself with the Ayana HR and Training Standards, localizing where necessary
  • Explores and monitor trends in the field of training and development and make a recommendation for hotel
  • Work with Guidance Team and Department Head on the Personal Improvement Plan
  • Assist Director of Human Resources in the preparation and management of the training Department's budget
  • Liaise with other Training Managers to share experiences and resources
  • Regularly communicates with staff and maintains good relation
  • Talent Development
  • Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
  • Delivers briefings of all internal training and development program for Guidance Team and Dept Heads
  • Work with DOHR and Guidance Team on identifying high potentials and developing succession plan
  • Work with DOHR on the implementation of Performance Review and Personal Development Plan
  • Obtain a network of specialist training professionals who can assist with the conduct of training program for advanced or specialist training
  • Liaises with Ayana Hospitality Management (AHM) on create, develop and implementation of training and development program, material and initiatives
  • Liaise with educational institutions conducting hospitality and training courses
  • Contributes towards hotel, Ayana Hospitality Management (AHM) and MidPlaza group activities as directed by Director of Human Resources / General Manager
  • Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

Requirements

  • Bachelor's degree in Psychology, Management or Human Resources
  • Indonesian: excellent command of spoken and written is necessary English: good command of spoken and written is necessary
  • 3 years of relevant experience or similar manager role, or an equivalent combination of education and work-related experience
  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
  • Knowledge of Local Labour and Employment Regulations
  • Proficient in the use of Microsoft Office
  • Problem solving, analytical, reasoning, motivating, organizational and training abilities. Good writing skills

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Hospitality
Employment Type:
Full time

About Company

Job ID: 150701499

Last Updated: 04-07-2026 00:31:04 AM
Homejobs in IndonesiaLearning & Development Manager | AYANA Midplaza, Jakarta

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