Learning & Development Manager | AYANA Midplaza, Jakarta

ayana hospitality

Indonesia

3-5 Years

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Job Description

Training
Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Guidance Team for review
Ensure effective training programs are in place for the following:

New Employee Orientation
30s day orientation
Re-certification
Train the Trainer
Customer Service Training
Technical job specific training (through certification of departmental standards and procedures) Supervisory Skills Training
Fire, Life and Safety Training
Selling Skills

Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
Ensure the monthly training reports are produce timely to Guidance Team & Dept Head
Ensure all hotel training records well maintained
Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
Design, produce and implement training program which meet specific departmental needs in conjunction with Guidance Team and Department Heads, ensuring that training session plans are structured and that training is effective
Attend departmental training session and give feedback for their performance
Familiarize yourself with the Ayana HR and Training Standards, localizing where necessary
Explores and monitor trends in the field of training and development and make a recommendation for hotel
Work with Guidance Team and Department Head on the Personal Improvement Plan
Assist Director of Human Resources in the preparation and management of the training Department's budget
Liaise with other Training Managers to share experiences and resources
Regularly communicates with staff and maintains good relation
Talent Development
Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
Delivers briefings of all internal training and development program for Guidance Team and Dept Heads
Work with DOHR and Guidance Team on identifying high potentials and developing succession plan
Work with DOHR on the implementation of Performance Review and Personal Development Plan
Obtain a network of specialist training professionals who can assist with the conduct of training program for advanced or specialist training
Liaises with Ayana Hospitality Management (AHM) on create, develop and implementation of training and development program, material and initiatives
Liaise with educational institutions conducting hospitality and training courses
Contributes towards hotel, Ayana Hospitality Management (AHM) and MidPlaza group activities as directed by Director of Human Resources / General Manager
Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

Requirements

Bachelor's degree in Law, Psychology, Management or Human Resources
Indonesian: excellent command of spoken and written is necessary English: good command of spoken and written is necessary
3 years of relevant experience or similar manager role, or an equivalent combination of education and work-related experience
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Knowledge of Local Labour and Employment Regulations
Proficient in the use of Microsoft Office
Problem solving, analytical, reasoning, motivating, organizational and training abilities. Good writing skills

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About Company

ayana hospitalityJob Source: www.linkedin.com

Job ID: 149101365

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Last Updated: 11-06-2026 02:44:32 PM

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