Company Description PT Corindo Amagi Putra (CAP Group) is a food and beverage company dedicated to delivering high-quality foods, pastries, desserts, bakeries, and beverages with warm, modern, and casual service. Established in 2016, the company began as the official franchisee of Corica Pastries in Indonesia and has since grown to multiple outlets in Surabaya and expanded to Jakarta in 2020. CAP Group has also developed Chao Phraya Thai Fine Cuisine, one of the earliest Thai fine-dining restaurants in Surabaya. Recognized and praised by the Ambassador of Thailand, Chao Phraya supports cultural exchange, tourism, and the promotion of Thai cuisine in East Java. CAP Group continues to grow its brands and outlets, offering career opportunities in a dynamic, customer-focused environment.
Role Description The Leader Operational role is a full-time, on-site position based in Surabaya, responsible for overseeing daily operations across CAP Group outlets. This role includes managing staff schedules, coordinating service quality, and ensuring operational standards are consistently met. The Leader Operational monitors sales performance, controls inventory and supplies, and supports the implementation of promotional activities. The role involves analyzing operational data, identifying improvement opportunities, and collaborating with management to execute projects that enhance efficiency and customer experience. The Leader Operational also acts as a key communication point between outlet teams and headquarters, ensuring policies and procedures are clearly understood and followed.
Qualifications
- Strong Analytical Skills to review operational performance, identify trends, and support data-driven decisions.
- Excellent Communication abilities to coordinate with teams, management, and external partners.
- Proven Sales experience to drive revenue growth and support promotional and upselling initiatives.
- Operations Management skills to oversee daily outlet activities, staffing, and service standards.
- Project Management capabilities to plan, execute, and monitor operational improvement initiatives.
- Experience in food and beverage, retail, or hospitality operations is preferred.
- Demonstrated leadership, problem-solving, and decision-making skills.
- Ability to work flexible hours, including weekends or holidays as needed.
- Diploma or bachelor's degree in Business, Management, Hospitality, or a related field is an advantage.
