Lead Product Manager Return & Refund (AI Strategies)

Shopee

Early Applicant

Posted 13 days ago
Be among the first 10 applicants

5-7 Years

Indonesia

Internet/E-commerce

Job Description

Job Description:

Understand business direction and goals, align priorities and requirements with business teams and local markets, and drive product solutions and strategies to align with business direction
Lead a team of product managers to deliver AI strategies and build a futuristic AI platform to automatically judge Return and Refund requests and disputes, to improve judging accuracy and efficiency, and reduce overall operational costs
Drive initiatives to optimise AI strategies in evaluating buyer & seller credibility and detecting fraudulent behaviours associated with Return and Refund
Facilitate AI model development, integration, testing and iterations for the different AI model applications throughout RR judging & evaluations
Deep dive into operational workflows to understand the entire business ecosystems, develop effective tools or platforms to support local operations, especially on Return & Refund judging and policy setups
Take ownership of the entire product development lifecycle, work closely with designers, analysts, FE/BE engineers and data scientists to deliver product solutions with high business impact. Facilitate cross-functional discussions among different product & engineering teams

Requirements:

Bachelor's degree in Computer Science, Information Systems or Artificial Intelligence will be advantageous
Minimally 5+ years of product management experience, preferably with team management experience too
Experienced in incorporating AI models/ recommendation strategies to drive e-Commerce business goals, i.e. buyer conversion, and to increase GMV
Excellent problem-solving skills, critical thinking abilities and data-driven decision-making mindsets
Strong verbal and written communication skills, with the ability to communicate effectively with technical and non-technical team members
Adaptable, open-minded, and thrives in a dynamic environment
Proactive, self-motivated, and with a strong ownership mentality.

More Info

Industry:Internet /E-commerce

Function:E-Commerce

Job Type:Permanent Job

Date Posted: 18/09/2025

Job ID: 126121075

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Last Updated: 30-09-2025 03:54:04 PM

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