L3 Application Support Lead - SME

What you'll do

• Own the application support model: define what is supported, to what depth, and where the boundary with development sits
• Act as final escalation for complex application incidents and lead root cause analysis through to permanent fixes
• Review and approve application changes, patches, and release readiness from a supportability standpoint
• Direct application support analysts and engineers and set technical priorities
• Own the relationship with application owners and development teams on the client side
• Join the on-call rotation as senior escalation

Requirements

• 6+ years of experience in application support and maintenance, with SME-level ownership of design review and permanent fixes
• Strong hands-on skills in incident triage, log and code-level debugging, SQL queries, batch/job monitoring, patch and release support, and root cause analysis
• Experience with J2EE, .NET, and/or C++; application servers such as WebLogic, JBoss, or IIS
• Familiarity with SQL clients, Git, Jenkins, Splunk/ELK, and ServiceNow
• Proven experience leading or directing technical support teams
• Able to work business hours plus rostered on-call standby
• Strong communication skills for working with application owners and development teams
• Nice to have: Oracle Certified Professional Java SE; Microsoft Certified: .NET / Azure Developer Associate

Working pattern: business hours plus rostered on-call standby.