Role Overview
The L1 Support Engineer is responsible for providing first-level technical support, ensuring system stability, and maintaining high service availability. This role involves proactive system monitoring, troubleshooting, and collaboration with internal and external stakeholders to deliver high-quality support services.
Key Responsibilities
- Perform proactive maintenance, system administration, and performance monitoring to ensure optimal system operations.
- Troubleshoot and resolve technical issues in a timely and efficient manner.
- Provide support across various environments, including production and testing, aligned with regular software release cycles.
- Engage with customers directly or through the Customer Service team to address technical concerns and ensure customer satisfaction.
- Collaborate with internal stakeholders across Engineering and Business teams, including multinational teams.
- Participate in ongoing support activities and contribute to continuous service improvement.
Qualifications & Requirements
- Bachelor's Degree in Telecommunications Engineering, Computer Science, or a related field.
- Strong command of English with excellent communication and coordination skills.
- Proven experience with Linux systems, shell scripting, and other scripting languages.
- Prior experience as a System Administrator is highly preferred.
- Experience working with servers, network switches, or network aggregators is an advantage.
- Willingness to work in a shift-based environment (24/7 support).
Preferred Skills
- Strong problem-solving and analytical abilities
- Ability to work under pressure and handle multiple tasks
- Team-oriented with a proactive attitude
