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L1 Cloud Monitoring Engineer

ICS Compute
3-5 Years
Indonesia
  • Posted an hour ago
  • Be among the first 10 applicants

Job Description

  • Provide end-to-end support for customer issues, service requests, and incidents related to Microsoft Cloud environments.
  • Monitor cloud infrastructure and services to ensure system availability, performance, and operational stability.
  • Analyze, troubleshoot, and resolve technical issues whilte maintaining accurate ticket documentation and updates.
  • Respond to customer inquiries, incidents, and service requests within agreed SLA timelines through email, ticketing systems, and collaboration tools.
  • Escalate complex issues to higher-level engineers or relevant teams and coordinate resolution efforts.
  • Collaborate with internal and external stakeholders to ensure timely incident management and service restoration.
  • Perform routine health checks, monitoring, and preventive maintenance activities for cloud infrastructure.
  • Support 24/7 operational requirements through shift schedules and on-call arrangements when required.

Minimum Qualifications

  • Bachelor's Degree in Information Technology, Computer Science, or a related field
  • Minimum 3 years of experience in cloud infrastructure or technical support.
  • Basic knowledge of Microsoft Azure, Windows Server, and networking.
  • Familiarity with ticketing systems and SLA-driven support environments.
  • Strong troubleshooting, problem-solving, and communication skills.
  • Customer-oriented with the ability to work collaboratively in a team.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Information Technology
Employment Type:
Full time

About Company

Job ID: 151752439

Last Updated: 29-07-2026 08:49:32 PM
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