KYC (Know Your Customer)

Company Description

Agent & Co specializes in providing comprehensive solutions for contact centers, focused on creating exceptional customer experiences. Our services are designed to help businesses find tailored solutions that address their specific needs. By leveraging effective strategies, innovative technology, and a customer-centric approach, we support clients in optimizing their contact center operations. Visit our website at https://agentnco.com/ for more details.

Role Description

As a KYC Officer, you will be responsible for ensuring customer identification and verification processes are conducted accurately, timely, and in compliance with applicable regulations and company policies. This role focuses on document review, customer risk profiling, and ensuring onboarding processes meet KYC, CDD, EDD, and AML/CTF standards. You will work closely with relevant teams to maintain security, compliance, and the integrity of business operations.

Key Resposibilities

• Perform customer identity verification in accordance with company KYC policies and regulatory requirements.
• Review the authenticity, completeness, and validity of customer documents during onboarding.
• Conduct customer risk assessments based on available data and information.
• Perform screening against watchlists, PEP lists, and other risk indicators.
• Identify potential fraud, data inconsistencies, or suspicious activities.
• Ensure all verification processes are completed within the defined SLA.
• Document verification results and maintain strict confidentiality of customer data.
• Coordinate with Compliance, Risk, and Operations teams for clarification or escalation of findings.
• Support internal and external audit processes related to KYC activities.

Qualification

• Male, minimum Diploma (D3) or Bachelor's degree (S1) in any major.
• 12 years of experience in KYC, customer verification, or related roles.
• Strong understanding of KYC, CDD, EDD, and AML/CTF principles.
• Ability to perform document verification and customer risk profiling.
• Detail-oriented, high integrity, and able to work within SLA targets.
• Willing to work in a shift system.