Location: Malaysia
Job Type: Full-time
Language Requirement:Korean + Good English
Industry: Customer Support / BPO
Shift: Follow US Shift (including weekends/public holidays, if required)
Compensation: Competitive Salary + Language Allowance + Health Benefits
Key Responsibilities
- Handle customer inquiries via voice, email, and chat in Korean
- Provide accurate information, guidance, and follow-up on patient cases and service requests
- Ensure timely resolution of queries while maintaining high customer satisfaction
- Document interactions in CRM systems accurately and thoroughly
- Coordinate with internal teams and escalate cases when necessary
Requirements
- Fluent in Korean
- Good English communication skills (for internal communication and training)
- Previous experience in call center, or customer service is a plus
- Excellent communication and interpersonal skills
- Willingness to work on night shifts, including weekends and public holidays
- Currently based in Malaysia or open to relocating in Malaysia
What You'll Get
- Competitive base salary + allowances
- Health and wellness benefits (medical, insurance)
- Comprehensive training
- Career growth opportunities in a reputable international company
- Supportive, multicultural work environment
