Key Account Manager

1-3 Years

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Early Applicant

Job Description

Responsibilities

Deliver & perform best on the following KPIs for brand/seller partners, through internal & external coordination with concerned departments:
Content management & optimization
Campaign strategies & execution
Chat response representation of the brand/seller
Operations capacity and process implementation
Progressive revenue trend and overall online sales performance
Foster client relationships; work with sales and marketing teams and other support teams available
Design sales growth proposals; handle client communications and prepare client reports; and communicate client agendas to other staff members
Ensure clients needs are met and their voices are heard while coordinating with others and fulfilling the contractual day-to-day duties
Positive client NPS

Requirements

Fluent in English
Experience with business fundamentals
Minimum 1 - 3 years of eCommerce background preferably from a brand/platforms/enablers industry
Proactive self-starter who understands Intrepid vision & mission and can be the company's best service ambassador
Excellent negotiation skills
Strong interpersonal skills (empathy & flexibility)
Proficient in excel and powerpoint