Are you interested in becoming a Ticketing Associate and starting your journey in the exciting travel industry If you have basic GDS knowledge and strong English communication skills, we'd love to get to know you!
Key Responsibilities
- End-to-end ticketing processes (issue, reissue, refund, etc.)
- Respond to customer inquiries with accurate information
- Keep productivity benchmark and accuracy as per team's minimum standard
- Carefully follow instructions and pre-established guidelines to perform assigned tasks
- Ensure that all work is processed according to the team's minimum standard
- Report any issues or system limitations to the direct supervisor
Is this you
- Fresh graduate - Minimum Bachelor's degree from any major; vocational school graduates in tourism welcome to apply
- Excellent communication skills in English (written and spoken) Excellent analytical and numerical skills
- Prior knowledge in the travel industry and GDS (Sabre, Amadeus, Galileo, etc.) would be beneficial
- Willingness to work at both Central Jakarta and BSD City
- Ability to work flexible hours, including rotating shifts on a 24/7 schedule
Be Part of ATI's Journey
At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.
Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.
Join us and help shape the future of travel and hospitality.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
