Role Purpose:
We are looking for a Junior Travel Consultant to assist clients with their travel needs. If you have an interest in the travel industry, basic knowledge of GDS systems, and proficient in English communication skills, we'd love to get to know you.
Responsibilities
- End-to-end ticketing processes (issue, reissue, refund, etc.)
- Respond to customer inquiries with accurate information
- Keep productivity benchmark and accuracy as per team's minimum standard
- Carefully follow instructions and pre-established guidelines to perform assigned tasks
- Ensure that all work is processed according to the team's minimum standard
- Report any issues or system limitations to the direct supervisor
Qualifications
- Fresh graduate - Minimum Bachelor's degree from any major; vocational school graduates in tourism welcome to apply
- Excellent communication skills in English (written and spoken) Excellent analytical and numerical skills
- Prior knowledge in the travel industry and GDS (Sabre, Amadeus, Galileo, etc.) would be beneficial
- Willingness to work at both Central Jakarta and BSD City
- Ability to work flexible hours, including rotating shifts on a 24/7 schedule
Be Part of ATI Journey:
Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1300 employees providing services to our clients across the globe.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
