Monitor the real-time flow of incoming orders from various e-commerce channels and marketplaces via the Warehouse Management System (WMS).
Supervise the daily picking, packing, and dispatching processes to maintain a high-velocity and error-free outbound operation.
Coordinate directly with 3PL (third-party logistics) partners and couriers to ensure timely handover, manifest signing, and fleet dispatch.
Troubleshoot and resolve any operational blockages, system errors, or pending orders in the outbound queue to prevent SLA breaches.
Conduct daily quality checks on packed orders to ensure compliance with merchant packaging guidelines and safety standards.
Track key outbound performance metrics, including order processing time, handover lead time, and SLA compliance rates.
Maintain precise outbound documentation, including delivery notes, manifests, shipping labels, and system status updates.
Manage the inventory levels of packaging materials and consumables, raising replenishment requests to avoid any operational downtime.
Collaborate with the Inventory, Inbound, and Customer Service teams to address discrepancies, stock shortages, or order cancellation requests.
Prepare daily and weekly outbound performance reports for management, highlighting key bottleneck areas and recommending process improvements.
Requirements
Hold at least a High School certificate (SMA/SMK), a Diploma, or a Bachelor's degree in Logistics, Supply Chain Management, or any related discipline.
Possess a minimum of 1 year of hands-on experience in warehouse operations, outbound logistics, or e-commerce fulfillment.
Demonstrate a solid understanding of Warehouse Management Systems (WMS) and marketplace seller center platforms (e.g., Shopee, Tokopedia, TikTok Shop).
Exhibit strong knowledge of logistics SLAs, shipping procedures, courier manifests, and dispatch management.
Maintain high proficiency in Microsoft Office programmes, particularly Microsoft Excel for data tracking and reporting.
Display meticulous attention to detail and a high level of accuracy when managing large volumes of orders and shipping labels.
Show a self-driven, highly intuitive approach and collaborate effectively as a team player with a results-orientated mindset under high-pressure situations.
Solve problems efficiently, with the ability to make quick decisions to resolve courier or order-related issues.
Adapt readily to flexible working hours, including shift patterns, weekends, and peak promotional campaign periods (e.g., double-date mega campaigns).
Commit to working on-site at SIRCLO's Jabodetabek warehouse.
