Job Description

DUNE World is a global travel and diving company with more than 25 years of experience creating unforgettable experiences across some of the world's most breathtaking destinations, including Indonesia, the Maldives, and the Red Sea.

From liveaboard adventures and diving expeditions to resort stays, dive centers, and tailor-made travel experiences, DUNE World combines exploration, comfort, and exceptional hospitality to deliver world-class journeys for travelers and ocean enthusiasts.

As our business continues to grow and expand across multiple destinations and markets, we are strengthening our team to support this exciting phase of development. This opportunity is part of our ongoing expansion, allowing us to serve more travelers while maintaining the high-quality experience that defines DUNE World. Backed by a passionate international team, we are committed to connecting people with nature, adventure, and diverse cultures through unforgettable experiences.

Role Description

This is a full-time, on-site role for a Junior Booking Officer, based in Denpasar. The Booking Officer will be responsible for supporting the sales and operations teams by finalizing booking details, guest documentation, pre- and post-departure procedures requirements related to diving packages and liveaboard diving products.

Key responsibilities

Key responsibilities include coordinating with guests, agents, and internal teams to ensure all required documents, forms, request and guest information are completed accurately before departure. The role involves monitoring booking status, preparing travel and operational documents, following up on outstanding requirements, and ensuring a smooth transition from confirmed booking to embarkation.

The Booking Officer will work closely with the Sales, Reservations, and Operations teams to support the overall guest journey and ensure all booking details are accurate, complete, and delivered on time.

Qualifications and Experience

Indonesian citizen only
Bachelor's degree preferred
Strong administrative and organizational skills with excellent attention to detail
Excellent written and verbal communication skills to coordinate effectively with guests, agents, and internal teams
Ability to manage multiple bookings, tasks, and deadlines simultaneously
Previous experience in reservations, booking administration, travel, hospitality, or customer service is preferred
Familiarity with guest documentation requirements, invoicing, travel documents, and booking procedures
Strong follow-up skills to ensure all guest requirements and outstanding information are completed accurately and on time before departure
Proficient in using digital tools such as email, CRM systems, spreadsheets, and booking systems
Ability to work independently as well as collaboratively within a team
Fluent in English, both spoken and written
Strong problem-solving skills with the ability to handle last-minute changes, urgent requests, and unexpected situations
Client-focused, detail-oriented, and proactive mindset
Ability to maintain accuracy, discretion, and confidentiality when handling guest information and documents
Passion for diving, adventure travel, or hospitality is a strong advantage
Experience working with international clients, demonstrating cultural awareness and adaptability in communication style