We are looking for a Junior Account Manager to support client relationships, coordinate ongoing projects, and ensure client needs are met promptly and accurately. This role is ideal for someone who is highly organized, client-focused, proactive, and comfortable managing multiple accounts in a fast-paced SaaS environment.
Who is client-oriented, commercially aware, and proactiv. Someone who can build trusted relationships, confidently manage a portfolio of accounts, identify retention risks, and ensure clients continue to receive value from our products and services.
Responsibilities
- Manage day-to-day communication and relationships with assigned clients, ensuring a high level of responsiveness and service.
- Manage and maintain relationships across multiple and high-value client accounts, with a strong focus on client retention and satisfaction.
- Support account planning, client reporting, business reviews, presentations, and other account-related activities.
- Track project deliverables, timelines, and commitments, and proactively follow up with internal teams to ensure deadlines are met.
- Respond to client inquiries, coordinate issue resolution, and ensure concerns are followed through to completion.
- Maintain accurate documentation of client meetings, decisions, action items, account updates, and project status.
- Collaborate closely with Sales, Product, Operations, and other internal teams to deliver a smooth client experience.
- Support client onboarding and ensure new accounts transition smoothly into ongoing account management.
- Identify opportunities to improve client satisfaction, engagement, retention, and overall account performance.
- Support renewal and upsell opportunities by understanding client needs, usage, and business objectives.
- Analyze account data and client feedback to identify risks, opportunities, and areas for improvement.
- Proactively monitor accounts and take action to minimize churn and strengthen long-term client relationships.
Qualifications
- Experience in Account Management, Customer Success, Client Services, or a similar client-facing role.
- Prior experience in SaaS is strongly preferred, particularly in managing multiple client accounts.
- Demonstrated ability to manage and retain a portfolio of clients, including high-value or high-volume accounts.
- Strong client communication and relationship-building skills, with a responsive and service-oriented approach.
- Excellent organizational, time-management, and follow-up skills, with the ability to manage multiple accounts, priorities, and deadlines.
- Strong analytical skills with the ability to interpret data, prepare reports, and identify opportunities to improve account performance and client outcomes.
- Excellent written and verbal communication skills in English; proficiency in Bahasa Indonesia is highly beneficial.
- Comfortable working with technology products, SaaS platforms, and data-driven tools; exposure to AI products is a plus.
- Strong collaboration skills and the ability to work effectively with Sales, Product, Operations, and other cross-functional teams.
- Proactive, detail-oriented, and solution-focused, with a strong willingness to learn and continuously improve processes.
- Ability to work independently while maintaining clear communication and accountability across teams.
