Job Description
Nestled in the heart of Bali, the world's favorite island destination, Novotel Bali
Ubud Resort offers an unparalleled experience combining the rich Balinese
cultural and artistic heritage with the natural beauty and tranquility
GUEST SERVICE AGENT
What Will You Do
Welcome guests with warmth and professionalism, creating a memorable first impression.
Handle check-in and check-out processes smoothly and efficiently.
Assist guests with inquiries, requests, and personalized recommendations.
Coordinate With Other Departments To Deliver Seamless Guest Experiences.
Manage reservations, room assignments, and billing with accuracy
Resolve guest concerns with empathy and proactive solutions.
Uphold brand standards and embody the spirit of hospitality in every interaction
Requirements
Proven experience in hospitality or customer service roles.
Strong communication skills in English (additional languages are an advantage).
Warm, approachable personality with a professional demeanor.
Detail-oriented with excellent organizational skills.
Ability to multitask with adaptability, remaining calm and thoughtful in every situation
Familiar with Opera Cloud system.
Team player with a collaborative spirit, able to coordinate across departments.
Passion for delivering exceptional guest experiences and upholding brand standards.
WHY WORK FOR ACCOR
Employee benefit card offering discounted rates at Accor hotels worldwide.
Develop your talent through Accor's learning programs.
Opportunity to grow within your property and across the world!
Ability to contribute to the community and make a difference through our Corporate Social
Responsibility and Environmental, Social, and Governance (ESG) activities.
HOW TO APPLY: Email to : [Confidential Information]
