Japanese Customer Support Specialist

We're Hiring: Japanese Customer Support Specialist!

We are looking for a dedicated and enthusiastic Japanese Customer Support Specialist to join our dynamic team in Kuala Lumpur. The ideal candidate will possess strong communication skills in both Japanese and English, along with a passion for providing exceptional customer service.

Location: Kuala Lumpur, Malaysia
Work Mode: Work from Office
Role: Japanese Customer Support Specialist

• Handle inbound customer queries via call center channels, ensuring high-quality support and resolution.

• Act as a reliable Japanese Interpreter/Support specialist for client communications.

• Maintain excellent service delivery standards while multitasking in a fast-paced environment.

• For Native Speakers:Japanese Nationality or Native Japanese speakers who are fully bilingual in both English and Japanese.

• For Non-Native Speakers:Must possess a JLPT N1 certification to qualify as a Japanese Interpreter.(Note: JLPT N2 or below is not acceptable).
  
  

• Candidates must come from an inbound or call center background.

• Educational & Experience Matrix:

  • University Graduate / 2026 Graduates:No prior working experience required.

  • Vocational College Graduate:Requires at least 4–5 years of working experience.

  • High School Graduate:Requires at least 7–8 years of working experience.
    
    

• Basic Salary:RM 8,000 per month(Up to RM 10,000 depending on relevant Customer Service experience).

• Allowances:RM 500 transportation allowance + applicable shift allowances for afternoon/rotational shifts.
  
  
  

• Visa Support:Full support and processing for the Employment Pass (EP Pass) will be provided.

• Travel & Stay:1-way flight ticket and 1 week of hotel accommodation covered/reimbursed.

• Relocation Expenses: A total allowance of RM 3,000 provided to assist with relocation expenses, including food and initial settling costs.

• Annual Leave (AL):10 days for the first 2 years (prorated).

• Medical Leave (ML):14 days as per Labor Law.

• Public Holidays: 20 days of observed public holidays.

• Other Leaves:Maternity Leave (98 days), Paternity Leave (7 days), and Bereavement Leave (3 days).
  
  

• In-patient Medical Benefits:Up to$80,000text USD$per year per individual (covers self, spouse, and children).

• Out-patient Medical Benefits:Up to$250text USD$per claim (15% co-payment; covers self, spouse, and children).

• Dental Benefits:Up to$500text USD$per year for extractions/fillingsand up to$50text USD$per year for scaling(Claimable after 90 days of employment).

• Optical Benefits:Up to$120text USD$per individual(Claimable after completion of 1 year).
  
  

Ready to make an impact Apply now and be part of our journey!