Build and nurture strong relationships with existing Japanese tenants by conducting regular visits, addressing their needs and concerns, and ensuring quick and efficient responses to their requests.
Ensure tenant satisfaction with the company's products and services by delivering high-quality support and assistance.
Handle new Japanese customers and inquiries, providing end-to-end services from initial introduction, negotiation, dealing, up to post-sales service.
Foster relationships with key Japanese business, association, cultural communities, government, property consultant/agent to establish strategic partnerships.
Plan, organize, and monitor events, monthly meetings, and seminars
Collaborate with the Marketing Communication team to create promotional materials (e.g., brochures, presentations, flyers) to enhance the company image
Act as a cultural liaison to bridge communication gaps and foster mutual understanding between the company and Japanese clients or stakeholders.
Maintain and update the database of Japanese tenants and executive staff to ensure accurate and effective communication.
Requirements:
Bachelor's degree from any major
At least 5 years of experience as Japanese Relation Manager or Japan Desk or similar positions.
Proficiency in Japanese (native-level or JLPT N1/N2 certification).
Strong interpersonal and communication skills.
Experience in client relationship management, preferably with Japanese clients
Knowledge of Japanese business etiquette and culture.
Ability to work in a team and independently in a fast-paced environment.
Familiarity with Japanese business networks and communities is an advantage.
High level of integrity, professionalism, and confidentiality.
