Responsibilities :
- Hardware Maintenance & Troubleshooting: Maintain, calibrate, and troubleshoot warehouse hardware (Zebra/Epson printers, Zebra/Honeywell scanners) and optimize local browser, Java, and driver configurations for high-volume operations.
- Peak Period & On-Site Support: Provide dedicated on-site or standby technical coverage during weekends, peak sales seasons, and stock-takes to eliminate operational bottlenecks.
- Device Staging & Security: Execute the corporate Technical Staging Flow to provision, software-harden, and secure all endpoint devices before warehouse floor deployment.
- Network & Wi-Fi Optimization: Audit Wi-Fi signals using analyzer tools to eliminate blind spots caused by heavy machinery, ensure seamless scanner roaming, and manage vendor SLAs/failovers for 24/7 connectivity.
- Asset & License Management: Modernize asset tracking from legacy spreadsheets to a digital inventory system, perform monthly physical audits, and audit software platforms (e.g., Google Workspace) to optimize costs.
- Facility Security & Vendor Supervision: Monitor NVR storage and CCTV camera health in critical zones, and supervise external vendors (ISPs, contractors) to ensure physical repairs meet IT standards.
Job Requirements & Qualifications
- Bachelor's Degree (S1) or Diploma (D3) in Information Technology, Computer Science, Computer Engineering, or a related field.
- Minimum 2years of hands-on experience in IT Support, Helpdesk, or Asset Management. Prior experience working in a manufacturing plant, centralized warehouse, or high-volume fulfillment center environment is highly preferred.
- Strong proficiency in OS provisioning, device hardening, and client-side network diagnostics for Windows and macOS.
- Deep hands-on experience troubleshooting industrial thermal printers (Zebra/Epson), handheld Android/Windows scanners, and specialized peripheral drivers.
- Foundational experience administering Google Workspace Admin Console and managing tickets via ITSM tools like Jira Service Desk.
- Excellent communication skills with a strong service-oriented mindset. Highly capable of coordinating under pressure with corporate infrastructure teams, warehouse managers, and external vendors.
- Strong commitment and willingness to work flexible hours, including weekends, holidays during campaign events, peak retail seasons, or emergency operational failures.
