IT Support Specialist

We are looking for a IT Support Specialist to join our IT modern workplace team based in BarentzJakarta.

About Barentz

Barentz is the global specialty ingredients solution provider. The company sources branded specialty ingredients from leading manufacturers worldwide and its ingredient experts provide value-added technical support which includes pre-mixing, blending, ingredient formulation and ingredient testing from its state-of-the-art, customized formulation centers and application laboratories in EMEA, Americas and Asia-Pacific.

Established in 1953, Barentz has operations in more than 70 countries with a strong presence in Europe and North America, and a rapidly growing network in Latin America and Asia-Pacific. With a turnover of €2.4 billion, the company employs over 2,700 people worldwide and serves more than 27,000 customers. For more information, visit: www.barentz.com

At Barentz, our core values are the foundation of our success. They unite and inspire us, define our identity, and guide our daily efforts. We are one team with one goal, driven to achieve greatness together! Our core values: One Team, Knowledge Driven, Strong Partners, Entrepreneurial, Change and Integrity. If you're passionate about these values and ready to make a difference, we want you on our team! Apply now and be a part of our exciting journey to achieve our purpose!

About the role

What you will do and have done:

You will be responsible for end user support in the region, facilitated through our ITSM tool and SaaS solutions listed below. You can take simple user requests and translate them into higher level solutions, resolving issues systematically using the available tools. You will collaborate with a global team to implement solutions and standardize infrastructure and business processes.

• Demonstrable experience with the usage, configuration and troubleshooting of:
• Entra ID
• Manage users, groups, devices hybrid identities, service principles, privilege, and conditional access.
• Intune
• Zero Touch, App deployment, configuration profiles and device management
• SharePoint
• Manage sites, permissions, and data migrations.
• Exchange
• Configure mailboxes, resources, groups. Understand mail flow.
• Teams
• Manage Teams and permissions.
• Azure
• Familiarity with Universal Print
• Windows Server
• A familiarity with on-premises server infrastructure will be advantageous.
• Collaborate with System Engineers on infrastructure topics.
• Networking
• Basic networking knowledge is advantages.
• Collaborate with Network engineers on local topics.
• Deploy and manage workplace devices for users.
• Diagnose and maintain Windows 10 and 11 Operating Systems.
• Knowledge of ITSM concepts or specifically the ITIL 4 framework (ITIL 4 Foundation certification preferable) including request and incident handling, process optimization, asset management and knowledge management.
• Microsoft Windows 10 and 11. Deploy and Maintain systems and diagnose user issues.
• Ensure company policies and standards are adhered to, and that our standardization efforts are achieved.
• Occasional Travel within the APAC region.
• Maintain accurate user information in core systems.
• Maintain other solutions such as video conferencing equipment.
• Work with the security team to address vulnerabilities in your immediate environment.

About you

You're an experienced IT generalist with at least five years of professional experience in a corporate setting. You're passionate about staying ahead of the curve, ready to evolve your skills and specialize in areas that will shape the future of IT in 2025 and beyond. On your first day with the Modern Workplace team, you'll immediately contribute to end-user computing, assist with limited system administration (supported by the broader team), and get involved in networking activities. As the go-to IT resource for a medium-sized office, you'll operate across both first- and second-line support.

At Barentz, we thrive on knowledge and embrace innovation. You'll have the opportunity to grow and specialize further in areas like Enterprise Networking, Microsoft 365, or Azure, all while aligning with our exciting business transformation initiatives and your own career aspirations.

Requirements:

• Professional IT certifications
• Modern Microsoft Certifications
• ITIL 4 Foundation
• Proficiency in English

Soft Skills:

• You work independently and you are a self-starter.
• You can work as a team player in a global support organization.
• Strong communicator
• You pay attention to detail.

Why Barentz

Join Barentz, a global leader with a warm, inclusive culture and a One Team, One Goal mentality. We're not just a company; we're a community that supports each other's growth and success.