IT Support

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 1 year of experience in IT Support, Application Support, or System Operations.
• Able to understand and troubleshoot basic application logic and source code.
• Good understanding of databases and basic SQL.
• Familiar with API, REST, JSON, and system integrations.
• Familiar with application logs and basic troubleshooting techniques.
• Familiar with software development processes, including testing, deployment, and version control.
• Experience supporting web-based applications, dashboards, or digital platforms.
• Experience in Fintech, Banking, or Digital Platforms is preferred.
• Programming experience in PHP, Java, Python, JavaScript, Go, or similar is an advantage.
• Good English communication skills, both written and spoken.
• Able to understand English technical documentation and communicate with vendors.
• Able to prioritize and handle multiple issues under pressure.
• Detail-oriented and proactive.
• Strong willingness to learn and understand new technologies.

Key Responsibilities

• Monitor system, application, dashboard, and integration performance.
• Handle and troubleshoot user- and system-related incidents.
• Perform initial troubleshooting, issue analysis, and basic data validation.
• Monitor application processes, reports, data synchronization, and system integrations.
• Support application deployment, system updates, testing, and user access management.
• Escalate complex issues to Developers, Data, Infrastructure, or external vendors when required.
• Coordinate with internal teams and vendors to resolve technical issues.
• Identify recurring issues and support Root Cause Analysis (RCA) and preventive actions.
• Maintain IT tickets, incident records, technical documentation, and troubleshooting guides.
• Prepare periodic IT support and incident reports.