IT Support - Insurance

Fresher

Save

Early Applicant

Job Description

Job Description

Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices, and printers
Troubleshoot and resolve end user application issues, and maintain/update technical support documentation
Handle asset management, maintain inventory, and liaise with vendors
Maintain and monitor office network infrastructure
Perform first-level troubleshooting, system monitoring, and reporting
Assist in maintaining accurate IT support logs, reports, and documentation
Support the team in identifying repetitive operational tasks and improving efficiency in daily support activities
Assist in streamlining IT support workflows and internal processes

Requirements

Fluent in English is a must
A recent fresh graduate or final-year student in Computer Science, Information Technology, or a related field (no pending classes preferred)
Basic knowledge of computer hardware, software, and operating systems (Windows and macOS)
Comfortable working with structured data such as spreadsheets, logs, and reports
Strong analytical and problem-solving skills
Good interpersonal and communication skills, able to interact effectively at all levels
Enthusiastic, proactive, and willing to learn in a fast-paced environment
Interested in improving processes and finding more efficient ways of working
Willing to fully WFO from Jakarta Office
Available for a 6 months internship period