IT Support Engineer Supervisor

We're Hiring: IT Support Engineer Supervisor!

Our Client an established chemical manufacturing enterprise, who are looking for a highly capable and proactive IT Support Engineer Supervisor. Based at their manufacturing plant in Karawang, this role is responsible for overseeing plant-level IT infrastructure, network stability, server administration, cybersecurity compliance, and technical support operations. The ideal candidate will combine hands-on technical troubleshooting with supervisory capability, ensuring seamless operational continuity, strict IT governance, and asset lifecycle control within a fast-paced chemical manufacturing environment.

Location: Bekasi, Indonesia
Work Mode: Work from Office
Role: IT Support Engineer Supervisor

What You'll Do:

• Infrastructure & Network Administration: Maintain critical plant IT infrastructure, server environments, and core network hardware (routers, switches, firewalls) to guarantee system uptime and operational stability.

• Cybersecurity & Regulatory Compliance: Implement and monitor IT security protocols; ensure strict adherence to internal IT SOPs, compliance requirements, system documentation, and audit trail logs.

• Operational Technical Support: Lead prompt incident resolution and operational helpdesk support to minimize plant downtime and ensure continuous business workflows.

• IT Asset Lifecycle Governance: Oversee IT hardware procurement, system deployment, active inventory tracking, and end-of-life asset management across plant departments.

• Project Execution & Continuous Improvement: Monitor and execute IT infrastructure projects within defined scopes, budgets, and timelines; analyze IT system performance metrics to drive operational upgrades.

• System Access & Process Control: Manage daily system administration, user access rights, configuration updates, and technical process governance records.

What We're Looking For:

• Bachelor's Degree (S1) in Computer Science, Information Technology, Computer Engineering, or a related technical discipline.

• 3 to 4 years of relevant hands-on experience in IT support, network administration, system administration, or infrastructure engineering.

• Industry Experience: Background working within a Manufacturing Plant, Chemical Processing Facility, or Industrial Site environment is highly preferred.

• Strong Technical Mastery: Hands-on experience configuring and maintaining network hardware (routers, switches, firewalls), server systems, user permission structures, and security frameworks.

• Solid understanding of IT compliance standards, IT audit preparation, project management fundamentals, and IT asset tracking.

• Excellent analytical problem-solving skills, proactive initiative, high adaptability, and effective communication capabilities.

• Willing to be fully based at the plant in Karawang, West Java.
  
  

Ready to lead our tech team Apply now and help us drive innovation!