IT Support Engineer (Infrastructure, Linux & Networking)

Company Description NATANETWORK is a web hosting provider offering hosting, domain, VPS, and dedicated server services designed to keep client websites online and fast from multiple countries around the world. The company focuses on reliability, speed, and accessibility, ensuring that hosted services remain stable and responsive. NATANETWORK operates several data center locations, giving customers flexibility in choosing where their services are hosted. By subscribing to its service packages, clients can access scalable infrastructure solutions tailored to their online presence and growth needs.

Role Description The IT Support Engineer (Infrastructure, Linux & Networking) is a full-time, on-site role based in Surabaya. This role is responsible for providing day-to-day technical support for servers, network devices, and hosting infrastructure, with a primary focus on Linux-based systems. The IT Support Engineer will monitor system performance, respond to incidents, diagnose issues, and implement fixes to maintain high availability and optimal service quality. The role includes managing user requests through help desk channels, performing routine maintenance and updates, documenting procedures, and collaborating with other technical teams to improve security, reliability, and scalability of NATANETWORK's services.

Job Description

• Handling customer complain + ticketing system.
• Problem solving or troubleshooting Mail Server and Linux server
• Monitoring server and make sure all server are in good condition.
• Maintain Network Connection, latency, best route/path, VPN Connection.
• Setup new Linux Server + LAMP + optimize / tuning / hardening
• Setup & Troubleshoot cPanel/WHM & DirectAdmin Server.
• Experience with web script PHP, MySQL Database and more.
• Create a report / Article / Tutorial knowledgebase.
• Troubleshoot and investigate server/infrastructure issue & make improvement if required.

Qualifications

• Having Linux OS Skill.
• Familiar with CLI Linux command.
• Experience handle many servers in the Datacenter.
• Knowledge Cloud Server, Virtual Machine (KVM, LXC), Hosting, Raid & more.
• Have knowledge in TCP/IP, subnetting, DNS, Routing, NAT, firewall, WAF, ModSec, etc
• Hands On Mikrotik Device or others enterprise equipment.
• Experience min 1 year - Minimum D3 IT/computer/ telecommunication
• Team Work, Proactive, Good Communication Skill
• Have a good passive English skill
• Full-time working hours- Surabaya, Indonesia