Do you have expertise in IT and a passion for delivering seamless technology experiences Would you like to apply your skills to support internal stakeholders and ensure smooth day-to-day operations Then AstraZeneca might be the one for you!
ABOUT ASTRAZENECA
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies.
At AstraZeneca, we unlock the power of what science can do. Empowered to explore, everyday we work towards our ultimate aim – treating, preventing, modifying and even curing complex diseases.
What you'll do
- Deliver local onsite and remote IT support for AstraZeneca personnel.
- Act as the first point of contact for incidents and service requests.
- Manage and respond to Priority and Major Incidents impacting the site.
- Provide 1st level technical assistance and consultation across user environments including desktops, laptops, and mobile devices.
- Support installation, configuration, and maintenance of hardware, software, and collaboration tools.
- Perform device builds, deployments, backups, and technology refresh activities.
- Troubleshoot and resolve technical issues using a structured and analytical approach.
- Escalate unresolved issues in accordance with SLA requirements.
- Maintain accurate records of incidents, requests, and IT assets using ITSM tools (e.g., ServiceNow).
- Provide hands-and-eyes support for global IT teams at the local site.
- Support audio-visual systems, video conferencing tools, and collaboration platforms.
- Perform physical onsite tasks such as cable patching and hardware replacement when required.
- Ensure adherence to IT security, infrastructure, and operational standards.
- Build strong relationships with internal stakeholders and deliver high-quality customer service.
- Identify opportunities for continuous service improvement and operational efficiency.
Essential for the role
- Minimum 1 year of experience in a similar role.
- Bachelor's degree in Information Technology or related field (or equivalent experience).
- Experience in an enterprise environment is preferred.
- Technical knowledge and troubleshooting skills of OS (Microsoft Windows and iOS), Microsoft Office 365 and collaboration tools (e.g., Microsoft Teams, Box, Zoom, OneDrive), devices (Apple, Android), and general IT hardware
- Basic network principles and troubleshooting
- Experience with IT service management tools such as ServiceNow is an advantage.
- Strong problem-solving and analytical skills with a structured troubleshooting approach.
- Excellent communication and interpersonal skills (both written and verbal).
- Strong customer service mindset with the ability to engage and support users effectively.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Self-motivated and able to work independently with minimal supervision.
This role will be hired on a contract-basis under 3rd party vendor (extendable subject to performance review and business needs).
Why AstraZeneca
Here you'll have the opportunity to make a meaningful difference to patients lives. With science at its heart, this is the place where breakthroughs born in the lab become transformative medicines – for the world's most complex diseases. Answer unmet medical needs by pioneering the next wave of science, focusing on outcomes and shaping the patient ecosystem.
With our ground-breaking pipeline, the outlook is bright. Be proud to be part of a place that has achieved so much, yet is still moving forward. There's no better time to join our global, growing enterprise as we lead the way for healthcare and society.
So, what's next
- Are you already imagining yourself joining our team Good, because we can't wait to hear from you.
- Are you ready to bring new ideas and fresh thinking to the table Brilliant! We have one seat available and we hope it's yours.
- If you're curious to know more then please reach out to Evita Rinaldy. We welcome your application.
Where can I find out more
Our Social Media, Follow AstraZeneca on LinkedIn
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