IT SERVICE MANAGEMENT MANAGER
IT SERVICE MANAGEMENT MANAGER
pt garuda yamato steel6-8 Years
- Posted 10 hours ago
- Be among the first 10 applicants
Job Description
What Will You Do :
- Ensure consistent and high-quality IT service delivery, meeting SLA, uptime, and service availability targets.
- Monitor and improve incident, request, problem, and change management performance based on ITIL practices.
- Conduct regular ITSM reviews and drive continual service improvement (CSI) initiatives.
- Coordinate with internal teams, global IT, and external vendors to ensure seamless IT service integration.
- Manage stakeholder communication and vendor performance to ensure alignment with service expectations and contractual obligations.
- Bachelor Degree of Information Technology, Computer Science, or related field.
- Having aroung 6-8 years experiences in IT service management or IT operations.
- Strong knowledge and skills of ITIL/ITSM frameworks, service operations, and ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).
- Ability to manage and improve service performance, KPIs, and user satisfaction.
- Strong communication, stakeholder engagement, and team leadership skills.
- Proficient in English communication and willing to work on site from Cikarang.
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