- End‑User Technology Support
- Provide advanced Level 2/3 support for desktops, laptops, mobile devices, printers, and peripherals.
- Troubleshoot and resolve issues related to Windows, Microsoft 365, network connectivity, and standard corporate applications.
- Handle incidents and service requests in line with defined SLAs and IT service management (ITSM) processes.
- Coordinate with regional/global IT teams and vendors for escalations and complex issue resolution.
- Application and System Support
- Support core business applications used by Aon Indonesia and supporting functions.
- Assist with application deployments, upgrades, testing, and user acceptance.
- Monitor system performance and proactively identify issues or improvement opportunities.
- Workflow Automation and Low‑Code Solutions (Power Platform)
- Work with business stakeholders to understand requirements and pain points in existing processes.
- Design, develop, and maintain automated workflows using Power Automate to improve efficiency, accuracy, and controls.
- Build and maintain Power Apps (canvas/model‑driven apps) to support new and existing business workflows and data capture needs.
- Develop Power BI reports and dashboards to provide insights, KPIs, and operational metrics for management and users.
- Ensure solutions follow Aon standards for security, data privacy, governance, and documentation.
- Provide basic training and handover materials to users on new workflows, apps, and dashboards.
- Security, Compliance, and Documentation
- Adhere to Aon's information security, risk, and compliance policies and procedures.
- Assist in implementing security controls on end‑user devices, applications, and workflows.
- Maintain up‑to‑date technical documentation, knowledge articles, and asset information.
- User Guidance and Continuous Improvement
- Provide guidance and best‑practice advice to users on effective and secure use of technology and collaboration tools.
- Identify recurring issues and propose process or technical improvements (including automation opportunities).
- Contribute to the enhancement of IT support processes, templates, and standards for the Indonesia office.
We're hiring! We are looking for an IT Senior Specialist – Technology Support to join our IT team in Jakarta, Indonesia. This is a hybrid role with the flexibility to work both virtually and from the office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What The Day Will Look Like
- Provide Level 2/3 IT support for end-user devices, Microsoft 365 applications, network connectivity, and business applications.
- Manage incidents, service requests, and escalations while working closely with regional and global IT teams.
- Support application deployments, upgrades, testing, and ongoing system performance monitoring.
- Design and enhance business solutions using Microsoft Power Platform, including Power Apps, Power Automate, and Power BI.
- Partner with stakeholders to identify process improvement and automation opportunities.
- Ensure compliance with security, governance, and documentation standards.
- Deliver user guidance, training, and best practices to drive effective technology adoption.
- Contribute to continuous improvement initiatives across IT support and operational processes.
Skills And Experience That Will Lead To Success
Education
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent experience).
Experience
- 5+ years of experience in IT Support, Infrastructure Support, Service Desk, or Application Support within a corporate environment.
- Experience supporting enterprise users and collaborating with regional or global teams.
- Exposure to financial services, insurance, or regulated industries is an advantage.
Technical Skills
- Strong hands-on experience supporting Windows environments, end-user devices, Microsoft 365, and network connectivity.
- Proven ability to troubleshoot and resolve complex technical issues.
- Experience with ITSM processes and SLA-driven support environments.
- Practical experience developing solutions using Microsoft Power Platform (Power Apps, Power Automate, and Power BI).
- Knowledge of SQL and Python for reporting, automation, and data analysis is preferred.
- Familiarity with endpoint security, device management, and automation technologies.
Professional Competencies
- Strong analytical, problem-solving, and stakeholder management skills.
- Customer-focused with excellent communication skills in English and Bahasa Indonesia.
- Ability to work independently, manage multiple priorities, and collaborate effectively across local, regional, and global teams.
