Gushcloud Indonesia is part of Gushcloud International. We are global technology-driven digital talent and media company, focused on Influencer Marketing, Entertainment, Commerce. We have offices in 9 countries including SG, MY, ID, TH, VN, PH, KR, JP and US! We represent the rights of many top digital influencers, celebrities and content creators globally.
Job Scope:
- Optimise IT support to improve financial performance, including reducing IT support costs, effectively managing tech inventory versus assets, and handling IT inventory.
- Control IT costs by measuring IT budget variance and implementing cost avoidance strategies.
- Manage cost efficiency, including calculating the cost of downtime and implementing strategies to minimise it.
- Enhance internal business processes for IT Support Services, ensuring service quality and responsiveness.
- Implement escalation management procedures to handle high-level IT issues efficiently.
- Foster knowledge management and ensure accurate documentation; maintain consistent action to control and back up software and database systems.
- Enhance service accuracy for domain management, applications, and other IT services.
- Drive process improvement and automation, encouraging system and process improvements to increase efficiency.
- Installed, configured, and monitored computer hardware, software, IT implementation systems, networks, printers, and scanners.
- Maintained and troubleshooted computer systems and networks, providing technical support across the organisation.
- Respond to IT issues by employing a ticketing system to track and resolve issues promptly.
Come to us if you:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Proven experience as an IT Specialist or similar role.
- Strong understanding of computer systems, networks, and databases.
- Experience with installing, configuring, and maintaining IT hardware and software.
- Ability to provide technical support and resolve issues efficiently.
- Excellent problem-solving and communication skills.
- Familiarity with process improvement techniques and automation tools.
- Ability to manage time and prioritise tasks effectively.
- Certification in ITIL, CompTIA, or similar would be an advantage.
