IT Resident Engineer

WE'RE HIRING AN IT RESIDENT ENGINEER AT JAKARTA!

Excis is a global leader in IT support, driven by innovation and collaboration. We're looking for a proactive IT Resident Engineer to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

• Clients in 190+ countries
• 6,000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You'll Do

• Provide onsite and remote support for Windows and Apple devices, handling IMAC (Install, Move, Add, Change) tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
• Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
• Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.

What You Need

• 3–5 years of IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking fundamentals.
• Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
• Excellent customer service, communication, organization, multitasking, and documentation skills.
• Ability to lift 50 lbs; valid driver's license and personal vehicle required.
• Preferred: Experience in automotive manufacturing, MCP and/or CompTIA A+ certifications, and a background in help desk or call center environments.

Why Join Us

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career

Apply now to join Excis at Jakarta and be at the forefront of IT support excellence!