Key Responsibilities
- Monitor end-to-end availability and performance of banking systems, applications, and infrastructure (24/7 monitoring environment).
- Perform real-time monitoring of transactions, logs, and system alerts to detect anomalies and potential incidents.
- Analyze system issues, identify root causes, and escalate incidents to relevant teams based on defined SLA.
- Support incident handling, troubleshooting, and post-incident reporting.
- Coordinate with Application, Infrastructure, Security, and Vendor teams during incidents.
- Maintain and improve monitoring dashboards, alert thresholds, and documentation.
- Prepare daily, weekly, and monthly monitoring reports for management and stakeholders.
- Ensure monitoring processes comply with banking regulations and internal controls.
Requirements
- Minimum 3 years of experience in IT Monitoring, IT Operations, or NOC within the banking or financial services industry.
- Hands-on experience working in a shift-based / 24x7 operational environment.
- Strong understanding of digital banking systems and transaction monitoring.
- Experience with monitoring tools such as Grafana, ELK Stack, Splunk, Zabbix, SolarWinds, or similar.
- Familiar with log analysis, alert management, and incident escalation.
- Basic knowledge of Linux/Unix commands, databases, and application monitoring.
- Good communication skills and ability to work under pressure during incidents.
- Understanding of ITIL framework is an advantage.
NOTE: This position requires shift work (including night shifts, weekends, and public holidays), Willing to work independently during assigned shifts (solo duty)
Recruitment Process: HR Interview - BI Checking -> User Interview -> Medical Check Up -> Offering -> Contract Signing
