IT Infrastructure Support
IT Infrastructure Support
Cibersites India1-3 Years
- Posted 7 hours ago
- Be among the first 10 applicants
Job Description
IT Infrastructure Support
Range Gross Salary: IDR 6.500.000 - IDR 7.000.000 Gross
Location: SCBD, Jakarta Selatan
Responsibilities:
- Provide technical support for end users (hardware, software, and basic network issues)
- Troubleshoot and resolve incidents both onsite and remotely
- Manage and update tickets using tools such as Jira or ServiceNow
- Install, configure, and maintain laptops, desktops, and IT peripherals
- Perform basic network troubleshooting (LAN/WiFi, connectivity issues)
- Escalate complex issues to the relevant teams when needed
- Ensure timely resolution and maintain good user experience
Requirements:
- Bachelor's degree (S1) in IT or related field
- 1-2 year of experience in IT Support / Helpdesk / Desktop Support (internship included)
- Strong understanding of IT infrastructure (OS, hardware, networking fundamentals)
- Familiar with Windows environment; Linux knowledge is a plus
- Strong problem-solving skills and willingness to learn
- Good communication skills and service-oriented mindset
- English proficiency (speaking, reading & writing)
More Info
About Company
Skills:
Windows OS, Antivirus, Wan, Power Automate, IT support, Patch Management, Storage, System Administration, Backup Solutions, Servers, Linux, Lan, Macos, Wi-Fi networking, Power Apps, Compliance, IT security practices, Infrastructure, access controls, Troubleshooting