Job Description
IT Governance, Risk & Compliance
- Support IT governance and compliance activities in accordance with internal policies and regulatory requirements.
- Coordinate periodic user access reviews and maintain related documentation.
- Support IT audit activities by preparing required documentation and following up on action items.
- Coordinate periodic IT Risk Assessment
Business Support
- Coordinate system incidents, service requests, and operational issues between business users and external vendors.
- Monitor issue resolution and ensure timely follow up in accordance with agreed service levels.
- Act as the primary liaison between business users and vendors for day-to-day operational support.
Vendor Management
- Support vendor performance monitoring and periodic service reviews.
- Administer IT vendor contracts, SOWs, renewals, and related documentation.
- Coordinate vendor-related administrative activities with internal stakeholders.
Reporting & Administration
- Prepare periodic operational and vendor management reports.
- Maintain documentation and identify opportunities to improve operational processes.
Requirements
- Bachelor's degree in information technology, Information Systems, Computer Science, Industrial Engineering, Business Information Systems, Business Administration, or other related disciplines.
- Minimum 3-5 years of experience in IT business support, vendor management, or a related role, with exposure to IT governance, compliance, or IT risk activities being an advantage.
- Good communication and coordination skills with the ability to work effectively with internal stakeholders and external vendors.
- Good organizational skills and attention to detail.
- Able to manage multiple tasks and follow up on action items in a timely manner.
- Proficient in Microsoft Office (Excel, Word, and PowerPoint).
- Willing to learn and adapt in a fast-paced environment.
- Good command of written and spoken English.
