About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.
We are looking for a POSITION, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just execute tasks.
What Will Be Challenging
Please read this carefully - it's here to help you self-select.
- Expectations are high and visible
- Problems may be ambiguous and fast-moving
- Priorities can change as the business scales
- Feedback is direct and frequent
- Performance is measured by results, not intentions
- If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.
Responsibilities:
- IT Helpdesk, Infrastructure & Asset Management (Primary)
- Prepare, configure, deploy, and maintain laptops, monitors, mobile devices, printers, and other IT equipment.
- Perform user account setup and coordinate system and application access with relevant stakeholders.
- Provide first-level IT support for hardware, software, printers, internet connectivity, Wi-Fi, meeting room equipment, and other end-user technical issues.
- Troubleshoot and resolve day-to-day IT issues, escalating to external vendors when necessary.
- Coordinate repairs, warranty claims, preventive maintenance, and servicing for company devices and IT infrastructure.
- Monitor and coordinate office network infrastructure, including internet connectivity, routers, switches, access points, and ISP performance.
- Coordinate the maintenance and troubleshooting of CCTV, access control, fingerprint systems, and other office security devices.
- Maintain accurate IT asset inventory, lifecycle records, software licenses, and warranty information.
- Assign asset barcodes and ensure proper documentation of asset handovers, returns, transfers, and disposals.
- Support employee onboarding and offboarding by preparing, retrieving, and tracking company devices.
- Monitor employee device allocation and ensure compliance with company asset policies.
- General Affairs Operations
- Manage office assets, furniture, office supplies, and inventory.
- Submit Purchase Requests (PR) for General Affairs and IT-related purchases.
- Source vendors, compare quotations, negotiate pricing, and manage vendor performance.
- Coordinate office operational services, including internet providers, maintenance, courier services, flowers, pantry supplies, and other operational vendors.
- Ensure office facilities are properly maintained, safe, and operational at all times.
- Support office renovations, relocations, and other operational improvement projects.
- Administrative & Operational Support
- Collect and submit monthly operational invoices (e.g., Grab, IndiHome, XL, Deliveree, etc.) to Finance for payment processing.
- Process business trip allowances and supporting documentation.
- Maintain complete documentation related to assets, vendors, invoices, contracts, warranties, and operational records.
- Prepare periodic reports on IT assets, inventory, operational expenses, vendor performance, and helpdesk activities.
- Support company operational projects, office events, and other General Affairs initiatives as assigned
Requirement & Qualifications:
- Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field.
- Minimum 2–3 years of experience in IT Helpdesk, IT Support, IT Operations, General Affairs, or a similar role.
- Experience managing end-user devices, IT assets, office infrastructure, and employee onboarding/offboarding is preferred.
- Experience supporting office network infrastructure (internet, Wi-Fi, routers, access points, CCTV, or access control systems) is an advantage.
- Strong knowledge of Windows, macOS, Microsoft 365, Google Workspace, printers, and common office applications.
- Hands-on experience troubleshooting hardware, software, network connectivity, Wi-Fi, printers, and meeting room equipment.
- Basic understanding of office network infrastructure, including routers, switches, access points, ISP coordination, and internet connectivity.
- Knowledge of IT asset lifecycle management, inventory control, and software licensing.
- Familiarity with CCTV, biometric/access control systems, and office security infrastructure is preferred.
- Experience in vendor sourcing, quotation comparison, contract coordination, and service management.
- Familiarity with Purchase Request (PR), invoice processing, and operational procurement.
- Proficient in Microsoft Excel, Google Sheets, and Microsoft Office.
