Collaborate with PM and Sales team related to the scope of work and project timeline
Deliver the scoped of work to the customer according to the requirements (either chatbot or omnichannel)
Deploy conversational chat, including FAQ, Dialog, SDK or process flow
Providing consultations and suggestions for customer issues related to chatbot and omnichannel
Be a bridge between the customer with the support team and product team, related to bugs found
Conduct training to customers for each project, both chatbot and omnichannel
Perform troubleshooting to find clue relate to an issue and bug before it is forward to the product team and support team
Give suggestions for enhancing parts that are felt to be improved based on reality in the field
Minimum Qualifications
Candidate must possess at least a Bachelor's Degree, Computer Science or Information Technology, Engineering (Computer or Telecommunication) or equivalent and have a min 1-2 years experience
Have good Excel skills
Have an experience as a consultant trainer
Fast learner and have encouragement to learn new technology
Team player and willing to work under pressure
Good interpersonal and communication skills and work attitude
