We are looking for an IT Business Partner (ITBP) / Product Manager with a strong bias towards operational efficiency, data integrity, and core enterprise systems. This role sits at the heart of our Healthcare Business Unit (Diabetes Clinics) and Shared Enterprise Platforms, ensuring that critical systems run reliably, compliantly, and in alignment with business priorities.
You will own and orchestrate mission-critical platforms such as Healthcare Information Systems (HIS) and ERP, while acting as the strategic bridge between business stakeholders and engineering teams. This is a high-trust role where precision, governance, and accountability matter as much as delivery.
What You'll Be Responsible For
- Own the stability, quality, and integration of mission-critical systems, including HIS and ERP, with a strong focus on data integrity, uptime, and regulatory compliance.
- Ensure core platforms are fit-for-purpose, scalable, and aligned with the company's IT blueprint and operational priorities.
- Act as the primary interface between Healthcare BU, Finance, HR, Marketing, and Business teams with Engineering and Technology.
- Mediate priorities, manage expectations, and ensure alignment across stakeholders with competing objectives.
- Translate diverse stakeholder needs (clinical workflows, finance, HR, marketing) into clear, structured Product Requirement Documents (PRDs).
- Ensure requirements are accurate, traceable, and governance-compliant, particularly for healthcare data and medical records.
- Support the operation of Project Management tools, ensuring project tracking, milestones, and budgets are transparent, auditable, and well-controlled.
- Provide reliable project and budget status reporting for leadership review.
- Act as a key contributor to cross-unit governance initiatives, supporting the Head of ITBP in strategic execution and enterprise alignment.
Technology Portfolio You Will Manage
- Healthcare Information System (HIS)
- Enterprise Resource Planning (ERP)
- Marketing Omnichannel Platforms
- Website Builders / CMS
- Project Management Tools
- Help Desk / ITSM Tools
What We're Looking For
- Minimum 3 years experience in IT Business Partnering, Product Management, Business Analysis, or IT Consulting, ideally within Healthcare IT, ERP, or Enterprise Systems.
- Solid understanding of clinical workflows, including patient journeys and medical record management.
- Hands-on experience working with ERP systems (e.g. SAP, Oracle, ERPNext, or custom-built solutions) and cross-system data integration.
- High integrity and attention to detail: Able to safeguard healthcare data and maintain compliance in highly regulated environments.
- Strong business acumen: Skilled at analysing enterprise processes, identifying inefficiencies, and addressing operational bottlenecks.
- Executive-level communication: Comfortable presenting mission-critical project updates to senior and C-level stakeholders with clarity and risk awareness.
- Resilient under pressure: Capable of operating effectively in complex system landscapes with tight deadlines and organisation-wide impact.
