IT Application Support

1-3 Years

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Early Applicant

Job Description

Qualifications

Bachelor's Degree in IT, Computer Science, or related field
1–2 years of experience in Application Support (handling core/major applications.
Experience as a Java Software Engineer is a plus (especially in application design & development)
Familiar with Python, Linux command, PostgreSQL Database, Ms. SQL Server and Red Hat Enterprise Linux 7.x or later.
Have excellent communication and interpersonal skills.
Have a good command in English and Bahasa (actively)
Willing to work outside office hour when needed

Job Description

Collaborate with Business Analysts, Software engineer and Users to produce MFT designs.
Formulate File transfer solution, workflow and task.
Perform regular and ad hoc maintenance of UAT and production/DR environment.
Perform investigation and root cause analysis.
Troubleshoot and resolve issue within spesific timeline, during and after working hours.
Provide assistance with software support and troubleshooting through interaction with the user.
Perform system testing, implementation and modification.
Support production and development activities in OS and Application level.
Perform upgrades to make software and systems more secure and efficient.
Collaborate with technical writers to create documentation for user support.