IT Application Support

1-3 Years

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Early Applicant

Job Description

To understand the system design and problem investigation, problem identification, root analysis, solution definition for the second level of support
Attend customer support requests for questions or problems on App Support
Diagnose problems in several areas including operating system, application server, network, database and security
Diagnose, solve problems, and identify solutions to solve problems
Ensure smooth workflow processes and achievement of service level commitments
Communicating with customers for application deployment and support
Communicate and work closely with the Product Team about reported issues or required improvements to the software
Create application performance and status reports
Ticket resolve according to SLA

Minimum Qualifications

Bachelor's Degree in Computer Science/Information Technology.
Have a minimum of 1-year working experience in the related field
Understand the basics of Linux Server is a must
Have analytical skills including the ability to identify problems and solve problems
Understand database concepts & SQL Language, and also have JSP, ASP, MSSQL, Web Server skills
Understand operating system, Network, troubleshooting and firewall technology
Understand the OSI layer & SFTP server client
Have knowledge in IT operations and the role of sysadmins to form strategies in the entire integration and deployment process
Have experience configuring web and application servers
Have good communication skills both orally and in writing because he will work with various teams
Have own initiative, able to work independently, collaboratively with people at various levels
Able to work individually and in team
Able to work under pressure