Develop and execute a comprehensive internal communications strategy in partnership with senior leadership, aligning messaging with company priorities and business objectives.
Manage and optimize internal communication channels (e.g., email, intranet, office TV, and other platforms) to ensure consistent, timely, and engaging content delivery.
Lead content development across formats, including newsletters, leadership scripts, presentation decks, and company-wide announcementsensuring clarity, accuracy, and alignment with Shopee's brand voice.
Support the planning, execution, and communication of employee engagement initiatives, town halls, and other key internal communications to drive awareness and participation.
Collaborate cross-functionally with HR, Engagement & Culture, and other departments to gather information, craft company-wide messaging, and ensure communications are accurate, cohesive, and timely.
Support internal issue and crisis communications by coordinating timely, accurate messaging and aligning closely with relevant stakeholders to ensure clarity and consistency across the organization
Establish and track key metrics to measure the effectiveness of internal communication channels, providing insights and recommendations to continuously improve reach, engagement, and impact.
Requirements
Bachelor's degree in Communications, Journalism, Public Relations, Marketing, or a related field.
23 years of experience in internal communications, corporate communications, or a related role.
Excellent writing and editing skills in both English and Bahasa Indonesia, with the ability to craft clear, engaging, and audience-appropriate messages.
Strong attention to detail with a high level of accuracy and quality control.
Demonstrated ability to manage multiple projects under tight deadlines while handling competing priorities with professionalism and confidentiality.
Strong critical thinking skills and a results-driven mindset.
High sense of ownership, accountability, and responsibility in delivering tasks end-to-end.
Collaborative team player with a positive attitude and a strong willingness to learn and grow.
