Minimum 2–3 years of experience in Project Management, Process Improvement, Business Excellence, Continuous Improvement, or related roles at BPO company
Strong analytical, problem solving, and stakeholder management skills
Experience in driving operational improvement initiatives and managing cross-functional projects
Proficient in data analysis and presentation tools (Excel, PowerPoint, Google Workspace, etc.)
Excellent communication and presentation skills
Innovative mindset with the ability to identify opportunities for efficiency and business growth
Willing to be based in Yogyakarta
Key Responsibilities:
Identify, develop, and implement innovation initiatives to improve operational efficiency and business performance
Lead process improvement projects and monitor their impact across teams
Collaborate with multiple stakeholders to drive continuous improvement programs
Analyze operational data and provide actionable insights and recommendations
Create and present project updates, reports, and business cases to management
Promote a culture of innovation and continuous improvement across the site
