Calling out all Indonesian IT Helpdesk (onsite Batam)!
Location: onsite Batam
Working duration: 1 year (extendable)
Key Responsibilities:
- Provide Level 1 technical support via hotline, email/ticketing system, and remote/deskside support.
- Support internal users and insurance agents with IT-related issues.
- Log, track, and manage incidents while ensuring SLA compliance (response & resolution).
- Perform basic troubleshooting (hardware, software, network, and access issues).
- Manage endpoint compliance and software vulnerability remediation.
- Perform laptop setup, hardware deployment, and imaging.
- Escalate unresolved issues to Level 2 support and proactively follow up to ensure timely resolution and user updates.
- Contribute to continuous improvement with an automation mindset.
- Maintain accurate documentation of incidents and solutions.
- Participate in shift rotation for support coverage.
Job Requirements:
- Degree in IT or related field; 1-3 years experience.
- Fluent in English (spoken and written) with strong communication skills is mandatory.
- Basic knowledge of Windows, Microsoft 365, endpoint security, and networking fundamentals.
- Familiar with ticketing systems and endpoint/imaging tools is an advantage.
- Strong customer service, problem-solving, and multitasking abilities.
- Ability to work under pressure and consistently meet SLA targets.
- Proactive team player with willingness to work inrotational duties.
