Industrial Relation Assistant Manager

Responsibilities:

• Support the Industrial Relations Senior Manager in handling and resolving employee relations and industrial relations cases across stores, Head Office, and operational functions.
• Assist in managing cases related to employee misconduct, disciplinary actions, grievances, termination, absenteeism, and other employee relations matters.
• Conduct case reviews, fact-finding, and investigations by gathering relevant information, documentation, and statements from involved parties.
• Provide recommendations and support the preparation of appropriate actions in accordance with company policies and applicable labor regulations.
• Prepare and review warning letters, disciplinary documentation, case summaries, and other IR-related correspondence.
• Support the Senior Manager in handling discussions and negotiations with employees, management, and relevant stakeholders.
• Monitor and ensure proper documentation and follow-up of ongoing IR cases.
• Work closely with HR Business Partners, Operations, Legal, and other stakeholders to ensure consistent and timely resolution of employee relations matters.
• Provide guidance to HR and operational teams regarding company policies, employment regulations, and employee relations practices.
• Monitor developments in labor and employment regulations and assess their potential impact on company practices.
• Support the development and implementation of IR policies, guidelines, and preventive programs.
• Identify recurring employee relations issues and provide recommendations for preventive actions and improvements.
• Maintain accurate and confidential records of all industrial relations cases and related documentation.
• Support other IR projects and initiatives as assigned by the Industrial Relations Senior Manager.

Requirement:

• Bachelor's degree in Law, Human Resources, Industrial Relations, Psychology, or a related field.
• Minimum 5 years of experience in Industrial Relations, Employee Relations, HR, or a related function.
• Experience in retail, FMCG, hospitality, manufacturing, or other high-volume operational environments is highly preferred.
• Strong knowledge of Indonesian labor and employment regulations and industrial relations practices.
• Proven experience in handling employee disciplinary cases, grievances, investigations, and termination processes.
• Strong analytical and problem-solving skills with the ability to assess cases objectively and recommend appropriate solutions.
• Good negotiation, communication, and interpersonal skills.
• Able to communicate effectively with employees at different levels, from frontline/store employees to management.
• Strong attention to detail, particularly in case documentation and legal compliance.
• Able to handle sensitive and confidential information with integrity and professionalism.
• Strong organizational skills and able to manage multiple cases and priorities simultaneously.
• Proficient in Microsoft Office, particularly Word and Excel.
• Willing to travel to stores or operational locations when required.