Indonesia Market Research & Merchant Development Specialist

2-5 Years

Job Description

Responsibilities

Research: Interview merchants via phone + on-site visits, collect operational pain points, competitor usage, product feedback

Field promotion: Visit potential merchants offline in target areas of Java, drive registration and activation

Hands-on support: Guide merchants on-site to complete product setup and feature trials, collect improvement suggestions

Reporting: Weekly English reports, regularly submit research data and market insights

Requirements

Indonesian nationality (WNI), holds a valid KTP
Fluent in English (spoken + written), tested during interview
2–5 years of frontline experience with small and medium merchants (field promotion/development/research/customer success/on-site operations)
Familiar with the local merchant landscape, able to independently make calls + conduct on-site visits

Preferred Qualifications (Bonus)

Chinese language skills (HSK 4 or daily conversation)
Chinese-Indonesian / experience studying in China
Background in SaaS/POS/WhatsApp business tools (majoo, Moka, GoBiz, Grab Merchant, etc.)
Has set up WhatsApp Business API or Meta business verification
Has led part-time interviewers or field promotion teams

Salary & Benefits