IKEA Batu Kawan - Exchange & Return (Full Time)

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Job Description

Job description

Job description

  • Being helpful and friendly in approach to customers, always aiming for a win-win situation and for repeat business.
  • Ensuring work space is effectively equipped at all times throughout the day and ready as well as available to help customers when needed.
  • Have the knowledge, confidence and desire to resolve customer complaints by dealing positively and quickly with any issues they raise.
  • Have the knowledge, confidence and desire to make the buying process as easy as possible for our customers.
  • Always ensure we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues
  • Empowered to solve customer complaints within level of authorisation as well as recognise when to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
  • Record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers future shopping experiences.
  • Ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues.

  • Good at quickly building rapport with people from different (cultural) backgrounds.
  • Emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with angry and/or upset customers).
  • Ability to use and take personal initiatives and to make considered decisions.
  • Ability to work alone but also as a team player.
  • Common sense with attention to detail.
  • A flexible approach/open to change.
  • Computer literate.
  • Experience of working in a high volume and fast paced retail environment.
  • Ability to prioritise and organise own work to make efficient use of time available.
  • Ability to work in a multi-tasking environment.
  • Interested in Home Furnishing.

More Information

Important Note:
You are invited to this Life at Home Journey with IKEA, click to begin Life at Home Journey With IKEAYour job application will be prioritized when your complete Life at Home journey with IKEA.
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Co-worker Benefits
Working with us has its rewards
Wherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them:
IKEA discounts
Co-workers are our most values customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.
Flexi benefits
We offer flexi benefits to cater our co-workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co-workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non-insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health.
Maternity and paternity leave
We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys - and responsible - at home.
We enjoy special occasions together and give tokens to mark birthdays, marriage, the arrival of a baby. We reward loyalty through our Long Service Awards/
Work environment
As home furnish experts, we take pride in providing inspiring workplaces that showcase IKEA products and crate a relaxed, open atmosphere where we work side by side.
Incentive plan
All co-workers may earn an annual financial reward when we meet our shared business objectives.
Please apply by 31 July 2022 Share job




IKEA is a Swedish-founded, Dutch-headquartered multinational conglomerate that designs and sells ready-to-assemble furniture, kitchen appliances and home accessories, among other goods and home services. Started in Sweden in 1943 by 17-year-old Ingvar Kamprad, IKEA has been the world's largest furniture retailer since 2008.The brand used by the group is an acronym that consists of the founder's initials, and those of Elmtaryd, the family farm where he was born, and the nearby village Agunnaryd (his hometown in Småland, southern Sweden).

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