Petrolink is a global company that specializes in user-driven technology for the Oil and Gas Industry. We are currently looking for a new ICT Support Services Engineer join our team.
The primary role of this position will need to be quick to adapt to process change and will need to manage and support all types of end-user devices and applications. This role is to manage software systems, communication systems, basic network connections, and hardware to ensure high availability and security of the supported business applications for all end users.
This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals and industry best practices
Duties & Responsibilities:
- Hardware and software troubleshooting capabilities. Ability to critically analyze symptoms, diagnose problems, plan and take appropriate action on equipment including desktops, laptops, printers, and mobile devices.
- Act as a point of contact for all ICT-related tasks for end-users.
- Reviews tickets and tasks, actions those assigned, and escalates where required.
- In-depth knowledge of operating systems like Windows and common end-user application.
- Microsoft Active Directory skills.
- Fundaments of network concepts. Familiar with TCP/IP, DNS, DHCP, HTTPs, Etc.
- In-depth knowledge of LAN and WAN topology.
- Knowledge in anti-virus management and endpoint protection suites.
- Microsoft Office 365 Administration including Exchange, MS Teams, Sharepoint, and Streams
- Perform periodic preventative maintenance.
- Make recommendations and implement improvement processes and procedures.
- Excellent verbal and written communication skills, able to converse and support end-users confidently.
Skills / Qualifications:
- Hardware and software troubleshooting capabilities. Ability to critically analyze symptoms, diagnose problems, plan and take appropriate action on equipment including desktops, laptops, printers, and mobile devices.
- Act as a point of contact for all ICT-related tasks for end-users.
- Reviews tickets and tasks, actions those assigned, and escalates where required.
- In-depth knowledge of operating systems like Windows and common end-user application.
- Microsoft Active Directory skills.
- Fundaments of network concepts. Familiar with TCP/IP, DNS, DHCP, HTTPs, Etc.
- In-depth knowledge of LAN and WAN topology.
- Knowledge in anti-virus management and endpoint protection suites.
- Microsoft Office 365 Administration including Exchange, MS Teams, Sharepoint, and Streams [VERY IMPORTANT].
- Perform periodic preventative maintenance.
- Make recommendations and implement improvement processes and procedures.
- Excellent verbal and written communication skills, able to converse and support end-users confidently.
To apply, please send your CV, including your salary expectations for the above job position. When emailing your application, please copy and paste the following into the subject:ICT Support Services Engineer - IDNto[Confidential Information].
