Role Purpose
To build and execute HR systems, SOPs, recruitment standards, on boarding, people development, and HR operations while providing proactive solutions that improve collaboration, culture, and employee performance across 3 mini market branches and Head Office.
Key Responsibilities
Human Resources
- Lead end-to-end recruitment for store & head office roles
- Design & execute on boarding and training programs
- Build and update HR SOPs, policies & employee handbook
- Support director in performance management implementation
- Conduct exit interviews & turnover analysis with action plans
- Manage disciplinary process consistently and fairly
- Maintain HR data, dashboards & reports
- Support store managers in people-related issues
General Affairs
- Coordinate building maintenance, utilities, office supplies
- Manage vendors for cleaning, security & facility services
- Maintain company asset inventory & vehicle management
- Assist with legal permits & government compliance renewals
Culture & Organization
- Improve communication & collaboration between departments
- Promote initiative-taking & ownership mindset
- Support company events, employee engagement & recognition
Qualifications
- 5 to 9 years HR experience, preferably in retail, FMCG or service
- Strong background in recruitment & HR operations
- Experienced drafting SOPs, HR forms & policies
- Comfortable solving employee issues & conflicts
- Excellent communication & interpersonal skills
- Self-starter, proactive, resourceful, takes initiative
- Willing to learn & grow into HR Manager role
Personality Fit
- Curious, reflective, improvement-oriented
- Not afraid to challenge assumptions respectfully
- Enjoys building structure from scratch
- Calm, professional, emotionally mature
- Takes ownership, doesn't wait to be told
