About the Role
This role acts as the central owner of Group HRIS infrastructure and people data intelligence, ensuring that all HR technology, data processing, and analytics across three business entities (P2P fintech, multifinance, and collection services) are standardized, integrated, secure, and business-driven. The position ensures that leadership teams and HRBPs receive accurate, real-time workforce insights to support decision-making, productivity monitoring, and cost governance. This role will directly contribute to improved data accuracy, HR service SLA discipline, and real-time workforce intelligence across all business units reducing manual effort, minimizing compliance risk, and enabling leadership teams to make faster headcount and cost decisions.
Key Responsibilities
HRIS Administration & System Governance (25%)
- Own and administer Group HRIS platform (e.g., Talenta) including organization structure mapping, role permissioning, workflows, and data process configuration for all business entities nationwide.
- Maintain highest data accuracy standards, running periodic audit logs, validation checks, and batch corrections for HC master data, cost centers, attendance records, and organizational mapping.
- Manage user access control and cybersecurity settings, including backup routines, audit trails, and data privacy according to internal policy and regulatory standards (OJK, ISO, PDPA readiness).
Analytics, Dashboards & Business Insights (15%)
- Design and maintain executive dashboards covering headcount, attrition trends, attendance compliance, manpower cost ratio, productivity per headcount, and branch performance heatmaps.
- Prepare Monthly Business Review (MBR) data packs for CHRO/CEO review, ensuring data visualization supports business narrative and decision-making.
- Build automated reporting scripts and query-based extraction to reduce manual reporting dependencies.
- Perform ad-hoc workforce analytics including turnover root-cause deep dives, productivity index tracking, overtime cost burn-out monitoring, and workforce forecasting.
Integration & System Enhancement (30%)
- Integrate HRIS with E-Sign, biometric attendance devices, payroll/export formats, and internal financial systems to ensure workflow continuity.
- Identify process gaps and optimize approval flows, onboarding/offboarding workflows, performance module configuration, and digital form adoption.
- Serve as bridge between HRBP, HR Operations, Payroll, and C&B teams and external HRIS vendor, translating functional needs into system enhancement requirements.
User Enablement & Internal Support (30%)
- Develop user guides, FAQs, video snippets, and process documentation to ensure self-service adoption.
- Conduct training sessions for HR teams, branch admins, and line managers to standardize usage discipline across all operating cities.
- Manage incident/ticket resolution via vendor coordination and escalate issues based on SLAs.
Job Requirements
- Bachelor's Degree in Information Systems, Computer Science, HR Technology, or equivalent HRIS specialization experience.
- 35+ years of hands-on HRIS / HR Analytics experience in multi-entity or high-volume workforce environment (fintech, banking, multi-finance preferred).
- Proficient in Excel & BI analytics (Pivot, PowerQuery, DAX, Looker/Tableau/PowerBI familiarity); basic SQL or Python for data extraction/manipulation is an advantage.
- Strong understanding of data governance, validation logic, exception handling, and master data integrity discipline.
- Process improvement mindset; able to translate HR operational requirements into system logic, automation, and digital workflows.
- Demonstrated experience in vendor management, requirement documentation, and stakeholder alignment.
- High awareness of data privacy, security protocols, and role-based access governance.
