HR & People Operations Manager

Company Description

FOLX is a local fashion brand built on affordable luxury, curated products with silhouettes and quality comparable to international brands, at prices a much wider audience can reach. The brand sits within a growing group that spans product development, retail, and live commerce, with teams operating across Jabodetabek. We move fast, build systems as we scale, and value people who are direct, organized, and take ownership.

Role Description

HR & People Operations Manager owns end-to-end HR across the group's divisions, with a heavy emphasis on building the talent engine behind our live commerce operation. This is a hands-on, on-site role based in Green Lake City, Cipondoh, Tangerang.

You will run full-cycle recruitment for multiple divisions, with live host and talent hiring as the top priority and build a recruitment pipeline that keeps pace with how fast the group is growing. You will help design and run our KPI/OKR framework and performance review cycle, keep HRIS (Mekari Talenta) clean and current across attendance, leave, and employee data, and handle employee relations issues including discipline, workplace conflict, and internal communication. You will develop the policies, SOPs, and HR systems the company needs to operate in a more orderly and scalable way, and you will supervise and support the GA team on office and daily operational needs.

Qualifications

• Minimum 5 years in HR, People Operations, GA, or a comparable role.
• Preferred background in MCN, live commerce agency, talent agency, retail, or e-commerce brands.
• Proven end-to-end recruitment experience, particularly for live host and talent positions.
• Working knowledge of KPI/OKR, performance review, employee relations, and HR administration.
• Experience with HRIS Talenta is an advantage.
• Familiar with candidate assessment methods such as behavioral interviewing, psychometric testing, or similar structured approaches.
• Able to handle people issues firmly, objectively, and communicatively.
• Detail-oriented and organized in administrative work.
• High integrity, honest, and trustworthy.
• A degree in Human Resources, Psychology, Business Administration, or a related field is a plus; relevant experience matters more.

Details

• Schedule: Monday-Saturday, 09:00-17:00
• Location: Green Lake City, Cipondoh, Tangerang
• Compensation: negotiable based on skillset and experience